ABOUT THE PROGRAM
Gain an introduction to customer service essentials and effective communication skills. Explore local job opportunities in the field, perfect your resume, and refine application and interview skills. Complete both classes to earn a Certificate of Completion.
SPRING/INTERSESSION 2025 SCHEDULE
|
Course # |
Course Name |
CRN |
Dates |
Days |
Time |
Location |
|---|---|---|---|---|---|---|
|
COS A001N |
Introduction to Customer Service |
41389 |
April 11 - May 2 |
Friday |
9:00 am - 11:50 am |
CS&D 102 |
|
COS A002N |
Customer Service & Retail Employment Opportunities |
41390 |
May 9 - May 30 |
Friday |
9:00 am - 11:50 am |
CS&D 102 |
COS A001N - Introduction to Customer Service
- Learn and practice effective communication and customer service skills
- Explain techniques and strategies to build relationships with customers
- Review different types of customer service and soft skills
- Role-play appropriate techniques for dealing with challenging customers
COS A002N - Customer Service & Retail Employment Opportunities
- Explore different companies and positions in the retail industry
- Identify main duties and responsibilities of different jobs
- Prepare a job application and practice interviewing
*Students who successfully pass all classes in a program earn a Certificate of Completion. Please confirm certificate requirements in the OCC Course Catalog.
INSTRUCTOR CONTACT INFORMATION:
Sibley Sabori
Email: ssabori@occ.cccd.edu
@occadulteducation